Returns

On The Fly Jack Plates has a guaranteed 30 day return policy. No returns will be accepted without an issued return number. 

If you wish to initiate a return or warranty claim, please contact jwood@ontheflyjackplates within 30 days of receiving your order. Our team will guide you through the return process and issue you a return number.

Return eligibility

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Our team will provide you with specific instructions based on the nature of the product. Returns made for reasons other than defective merchandise made by On The Fly Jack Plates, LLC error will be responsible for return shipping costs.

International returns

For international customers, please note that return shipping costs and any associated customs fees or duties are the responsibility of the customer. We recommend using a reliable shipping service with tracking and insurance for international returns. Please contact jwood@ontheflyjackplates.com for further guidance on international returns.

Refund processing

Upon receiving and inspecting the returned product, we will process your refund within 2 business days. Any return that arrives damaged will be evaluated and charged accordingly to fix damage. If not repairable, the returned product will not be accepted. Refunds will be issued to the original payment method used for the purchase. If you prefer an exchange, we will assist you in selecting an alternative product that meets your needs.

Damaged or defective products

If you receive a damaged or defective product, please contact our team immediately. We will arrange for a replacement or refund, depending on your preference. 

Warranties

New On The Fly Jack Plates comes with a limited warranty. This warranty covers for up to one year from the date of purchase against defects due to workmanship/materials of the jack. We will cover for up to three years from the date of purchase against defects in the workmanship of the jack plate housing/structure.

This warranty includes only the parts that prove to be defective during the span of the warranty that will be repaired or replaced at our option. You, the buyer will be responsible for paying for a percentage of the return of the defective part and you will also be responsible for the percentage of the return shipment of the repair or replaced parts.

This warranty will void if we suspect that the jack looks like it has been tampered with. If the jack looks like it has been disassembled before the broken or defective part is returned, this warranty will void.

A return authorization has to be issued by On The Fly Jack Plates, LLC prior to the return of the broken or defective parts. If you would like to extend your warranty past the manufactures warranty, it will be $5.00 per month on a monthly billing date until you decide you don’t want a warranty anymore. The initial buyer can cancel the extended warranty at any time.

If the user decides to use an On The Fly Jack Plate for a racing application, this warranty will void. This also goes for improper handling that the warning label forbids you to do such as adjust while the boat is underway.

This warranty will void if an accident occurs due to misuse or abuse.

In case of a liability claim, all accidental damage or non-warrantied damage will void if not followed correctly.

The warranty return agreement that you will find in your owners manual will only be valid if you mail it to On The Fly Jack Plates, LLC within the 30 day grace period.